This course is concerned with the design of systems to produce goods and services and the operation of those systems. It discusses relationships within the company environment, particularly with marketing and product design. Topics covered include facilities planning, total quality management (TQM), cost analysis, project planning, and operations resource management.

Objective

This course will impart knowledge and understanding of operations resource management and the factors involved in designing and operating a production process.

Sessions

• Operations Management Overview
  
• Transforming Customer Needs
  
• Design and Selection of Processes (I)
  
• Design and Selection of Processes (II)
  
• Facility Selection and Layout (I)
  
• Facility Selection and Layout (II)
  
• Midterm Examination and Ordering Systems
  
• Distribution Systems
  
• Process Improvement and Optimization
  
• TQM and the Supply Chain
  
• Organizational Improvement Methods and Performance Measures
  
• Final Examination